When additional product support is required, Vertiv Avocent Extended Warranty coverage can provide the peace of mind you need. A 2 Year Gold Hardware Extended Warranty is available for Vertiv Avocent ACS 5000/ACS 6000/ACS 8000 Advanced Console Servers 8 port models. The hardware extended warranty includes return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support and expedited product returns. Advanced next-business-day replacement unit delivered prior to shipping failed unit to Vertiv. Advanced replacement with media retention allows customer to keep dead unit and send a certificate of destruction within a set period of time.
- Anytime 24/7 telephone support access
- Advanced replacement with media retention
- Advanced replacement with next-business-day RMA
- 2-8 hour service response time depending on severity level
- 2 year extended warranty for Vertiv Avocent ACS 5000/ACS 6000/ACS 8000 Advanced Console Servers 8 port models